Frequently Asked Bounce Time Party Renal Questions
Q: Does the price include Bounce Time to set up and deliver?
A: Yes, although additional fees may apply for areas farther out.
Q: Does Bounce Time Party Rental deliver to other cities?
A: Yes, but please be aware that due to gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Travel fees are $1.98 per mile (one way) and will be automatically calculated at checkout. There is also an event minimum set for each city that we travel to. This simply means you must book enough items to meet the minimum set for your city.
Q: What is the Rental time, and does it include your set-up time?
A: The minimum rental period is 4 hours, but we have discounted rates if you need the event to be longer. We'll accommodate any special circumstances you might have. Just call us. We arrive early to set-up so you get the entire rental time to play.
Q: When do you set-up?
A: That depends on how many rentals we have that day. Generally we arrive 1-2 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We've rented some really dirty inflatables from other companies in the past. Are they always that dirty?
A: No. The inflatable should be clean when you get it. We clean and disinfect after every rental. When considering a rental company, ask yourself if it is important that the children play on clean, safe equipment. If the price is too good to be true... well you know the rest.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50' of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What are the power requirements for Bounce Time Party Rental Inflatables?
A: Most of our rental items use a regular electrical outlet. The most important thing is that the outlet is dedicated to the rental, meaning no other devices are plugged in. This is to ensure that the power is consistent and won't be interrupted by a circuit overload. If you are renting multiple items, we may need to several options for possible places to plug in. If too many items are plugged in, the circuit breaker could "trip", causing power loss. Call us regarding any electrical questions you may have.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most California parks do NOT have electricity. If you want to set up at a park, you must rent a generator. For your convenience we can rent generators for your event at a reasonable cost. Unless you reserved a spot with the Parks and Rec department, space at parks are first come, first serve. So get your spot early that day.
Q: How big are the inflatable rentals that Bounce Time Party Renal Rents?
A: We only carry the most unique and largest inflatables on the market. Our smallest unit, the bounce house is 15'x15' which is a little bigger than many other rental companies bouncers. Please note the space required for each rental (listed near the large picture). Some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the inflatable. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4' access to the area where it will be set up. The jumps can weigh up to 1000 pounds so we need a clear path with ample room.
Q: What surfaces will BounceTimePartyRenal set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. The area should be flat with no slope and clear of any sticks, rocks, sprinklers, animal waste, etc.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. We offer damage waivers that protect you in the case of rental equipment damage.
Q: What kind of supervision is necessary?
A: For the safety of all participants, we require you to provide at least one adult volunteer supervisor for each rental item at all times. Some of our larger items like obstacle courses and slides require two or more adult supervisors. Accidents on equipment generally come from these two things: too many children on the unit or the unit becomes unsecured. Supervisors regulate the flow of children entering and exiting the unit and monitor responsible play. They also check the equipment stakes and tie-down ropes. If wind or power failure occurs, the supervisor makes sure all the kids exit the unit and prevent kids from re-entering. We will give your volunteer supervisors a safety briefing so that they are properly trained. If you need Event Staff to supervise, we can provide them for an additional fee. Our complex mechanical rentals like the Rock Wall and Mechanical Bull include event staff to operate and supervise at no additional cost.
Q: What payments do you take?
A: Checks (Business, Schools or Non Profit Only), Cash or Credit Cards (If paying by cash, please have exact change as our drivers do not carry cash.
Q: Do you require a deposit?
A: Yes all orders require a $50, $100 or 50% Credit Card deposit.
Q: What is your cancellation policy?
A: If you need to cancel your event, there is absolutely no fees associated with canceling as long as it is done at least 30 days before your event. If cancelled between 9-29 days of event, your deposit cannot be refunded, but may be applied to a future rental up to 1 year from original event date. If you cancel within 2-8 days prior to your rental you will be given a raincheck that is good for 6 months. Cancellations within 48 hours of scheduled drop off time will not be accepted and are non-refundable.
Q: What about rain and bad weather?
A: Please keep in mind that inflatables and equipment cannot be operated in wind over 20mph. Rain will not damage the equipment, but depending on the item, may increase risk of injury. Keep a good watch on weather forecasts for your local area, as there are no refunds due to weather related changes after we leave our warehouse to travel to your event. Simply call us at least one business day (Mon-Fri, 9am - 4:30pm) before your event to let us know you need to reschedule.
The customer is responsible for notifying the office BEFORE 6AM BEFORE THE DRIVER DELIVERS ON THE DAY OF THEIR RENTAL if they need to cancel the rental. Once the equipment is delivered, the FULL AMOUNT IS DUE regardless of total time used. All decisions to cancel due to weather or any other reason need to be made BEFORE the scheduled delivery time, even if the equipment is delivered early. We ask that the customer be informed of all weather conditions approaching by watching or listening to their local news.
Still have a question?
Bounce Time Party Rental
Po Box 1973
Roseville, CA 95678
Telephone - Call Today - 707 622 JUMP or 707 622 5867
Email - BounceTimePartyRental@gmail.com
5/30/11 3:16 PM